Time and truth are of the essence.

An AOE / COE (Arising Out of Employment or in the Course of Employment) inquiry can help you make an informed, prudent and timely decision regarding the acceptance or denial of workers’ compensation claims. These inquiries require sensitivity, a solid work ethic and highly qualified field surveillance personnel. Our AOE / COE inquiry process is centered on determining the truth and facts surrounding an alleged “on the job” injury by the worker. Trust Case-Closed to give you the support you need – quickly and accurately.



  • We find and record witnesses, obtaining written statements
  • We take video, photographs and other available evidence at the scene
  • We use bi-lingual investigators when needed, reducing your cost for interpreter services
Sometimes, claims managers and adjusters may mistakenly overlook the importance of making sure that an AOE / COE inquiry is assigned prior to – or at the same time – that they assign a claim for investigation and surveillance. Our team’s skill in interviewing and investigation, as it relates to AOE / COE, can provide beneficial information that allows you to determine if the claim is deniable – or what other services may or may not be warranted for a particular claim.


An AOE / COE inquiry is especially advised when the claim is reported on a Monday morning, with no known witnesses in a secluded work area, or when the claimant was on the road for company business or operating company equipment. A properly completed AOE / COE inquiry may determine that the alleged injury was actually caused during any one of the following situations:
  • Barroom fight
  • Family domestic violence
  • Amateur sports participation
  • Off-road ATV operation
  • Single vehicle crash
  • Out-of-state motor vehicle crash
  • Gentlemen’s Club visits


A delay in the request for an AOE / COE inquiry may mean much of the following important information is lost:
  • Physical evidence at the location of the alleged injury
  • Witness memories
  • Witnesses not normally present (Visitors, salespersons, truck drivers; delivery people, temporary workers, etc.)
  • Video from area stationary security cameras
  • Local newspaper and TV reports