Got questions? We have the answers about hiring an investigator.

Hiring an investigator doesn’t have to be daunting. Even if it’s your first time, you’ll find our Case-Closed team easy to talk to and ready to help. All it takes to get started is a free phone call or in-person consultation. We work hard to put you at ease and help get difficult problems behind you.

How can hiring a private investigator help my divorce, child custody or business concern?

Finding the truth from Case-Closed Investigations will allow you, your legal counsel, or your business associates to make prudent decisions in your business and personal life.

How can I find a private investigator?

You just did!  The team at Case-Closed Investigations is ready, 24 hours a day, seven days a week, and 365 days a year to be your private investigator.

If for some reason we are unable to meet your investigative needs, we will refer you to other trusted professionals who should be able to serve you.  Call today!

What should I look for when hiring a private investigator?

Trust, confidentiality, experience, professionalism, and equipment, along with a compassionate and caring staff.  A secure office location or facility where you can meet in confidence; where your evidence and information are safe and sound.

Be sure the firm has professional liability insurance with proper workers compensation and vehicle coverage.  Ask to see a Certificate of Insurance.

Ask for professional references and know that the private investigative firm is respected and relied upon by law firms, businesses, and individuals in the community.

Know that the private investigators are active in their professional associations, as well as charitable and service organizations in their community.

Why should I choose Case-Closed Investigations?

Case-Closed Investigations is the trusted source for accurate, reliable evidence and information.  We do everything in our power to see that our clients receive services in a timely, cost effective manner.

We know that you and your case are unique, and we will respect your privacy and treat you with respect and compassion. Call us 24 hours a day, 7 days a week, 365 days a year to learn more about our firm and the services which can give you peace of mind.

What should I do before hiring a private investigator?

Understand that your case is unique.  Although many cases are similar; yours will have its own personality, intricacies and objectives.

Once you understand that; you should make lots of notes regarding your concerns, safely gather what intelligence you can about your concerns, and not do not discuss your concerns with others who may expose – or hinder – your efforts to find the truth.

When you’re ready, give us a call and we can help you make prudent decisions about your unique, special situation.

Any advice before hiring a private investigator?

Before you provide too much information, sign a contract, pay fees, or agree to services offered, be sure you clearly understand what you are asking the private investigator to do for you and what your expectations are.  Don’t be sucked in by a firm over-promising to get your business.

Investigations are more successful when they are confidential. Do not confide in anyone other than your attorney, a family member, or friend that you are absolutely sure will not divulge your plan to hire a private investigator.

I have a limited budget. Can I still hire an investigator?

Yes. It all begins with the initial consultation to determine your needs and budget.  With that information we can determine the best, most cost-effective investigative process to reach your goal.

How quickly can you get started on my case?

It varies but sometimes within hours or even minutes, depending on the situation. During our initial consultation we will address your concerns and investigative needs. “Quick” is not always the most prudent method of investigation as it can lead to wasted time and money.

We will work with you to develop an investigative strategy which includes the best schedule to be cost effective and produce the desired results.

What information do you need to start an investigation?

As with many things in the private investigation world, the information needed to begin an investigation varies with our client’s needs.

In a family law investigation such as adultery, child custody, cohabitation, or a missing family member, we will need information that identifies relatives, locations, vehicles, employment, and possibly more.

On the other hand, in a personal injury or workers compensation claim investigation, we will want to know about the injured individuals, the at-fault motor vehicle or equipment operator work schedules, and past claims, along with any statements from victims and witnesses.

In all circumstances, our professional team will discuss your case needs and know the right questions to ask before we formulate a plan to meet your objectives.

Can you access the information on a cell phone, computer or tablet?

That varies with the device, what has been done to secure the device, and if you have a legal rights to the information contained in the device.  Our expert digital forensics team can usually discover and recover information when possible and legal.

Can you use GPS (Global Positioning System) tracking devices?

Yes.  In North Carolina, South Carolina and Georgia, licensed private investigators may legally deploy GPS tracking devices for investigative purposes.  Currently, private individuals are not allowed to do so in North Carolina.  Your investigator will thoroughly consider when, how, and where a GPS tracking device would be deployed in your case.  A poor decision could adversely affect the outcome of your case.

If you have any doubt in this matter, consult legal counsel.  Case-Closed Investigations is vigilant in our efforts to remain informed on the legal use of electronic surveillance equipment to best serve and protect your position.

How will I communicate with my investigator?

Communications is one of the most important components to a successful investigation. Keeping lines of communication open between you, your legal counsel, and our investigative team will ensure that the case goes smoothly. You’ll be fully informed and we can stay up-to-date on the status of the case.

We can be reached 24 hours a day, seven days a week, 365 days a year.  In most cases you’ll speak with a person, not a recorded message.  As our client, you will be provided with email address for our administrative staff, the investigator(s) assigned to your case, plus a telephone number to maintain voice communication with our team.

Can I do some of the work myself to save on cost?

You can.  However, you may want to consider the damage you could cause to your case if you become emotionally involved, act illegally, or have your efforts discovered by your target.

Our professional, well-trained administrative and investigative teams have years of experience in protecting our clients and keeping their best interests in focus.  Would you ask your dentist or physician the same question knowing the risk you take in doing your own procedure? We suggest not.

Can I legally record a conversation?

It depends. The word “legally” is the key.  The legality of recording a voice communication varies by state.  Your attorney will always be your best resource for legal guidance.

North Carolina is what’s known as a One-Party Consent state, meaning that if you are a part of the conversation you may record the it without notifying the other parties in the conversation.

Florida, on the other hand, is a Two-Party Consent state and permission must be granted to record a conversation whether in-person or over the phone.

It is critical to know if you have the right to record a conversation before doing so. If not, you could be criminally prosecuted, face civil litigation, or have your case dismissed due to improperly obtained evidence.

We encourage the recording of conversations and meetings, especially when your words or actions or those of others could be misquoted and distorted in a way that could harm you or your case.

While your attorney will always be the best guidance on legality, you can call us for guidance on the best equipment to use in situations you wish to document by recording.

What type of information will I receive?

You will receive details of the activities our firm performed on your behalf to compile our findings.  Our clients can choose the manner and media in which to receive their investigation report, video evidence, and other documentation.  You can request your report to be printed on paper or electronically delivered on a DVD, flash drive, or by email.  We will discuss your preferences and security needs at the initial consultation.

Can you testify in court?

Yes, we most certainly can and do when summoned.  Our investigators are well trained and have years of experience in courtroom decorum and etiquette.  We present ourselves in professional attire showing respect for the court and those in attendance.

The evidence we provide can be professionally produced or delivered as electronic media in the format requested by you or your attorney. Either way, it will enable a judge or jury to and understand the evidence most easily.

What happens if you don't find anything?

That depends on your unique case.  There are many reasons an investigation may not reveal exactly what you desire.  In some cases, not finding what a client suspects may give wonderful peace of mind to that client.

Regardless of the findings, we will review our efforts with you to ensure our team acted ethically, professionally, and within established best practices. You’ll know Case-Closed left no stone unturned to find the truth.

What type of investigations do you do?

Case-Closed Investigations is a full-service investigative firm that offers many types of investigative and collateral services to attorneys, businesses, financial institutions, government entities, insurance companies, third party administrators, families, and individuals.  If you have a concern, call us at 855-977-6632.

In all circumstances, our professional team will discuss your case needs and know the right questions to ask before we formulate a plan to meet your objectives.

What type of services do you offer?

Our services are second to none.  We meet with you in-person, by telephone, or video conference to obtain a clear understanding of what your needs are.  The services for every case are unique, but we offer the whole spectrum: background investigations and surveillance to dealing with hacked phones and finding hidden listening devices.

As we conduct your investigation you will receive regular updates and be offered a complete investigation report and supporting evidence in a timely manner.

Where are you located? Can you help me in my area?

Based in North Carolina, our team of investigators work cases throughout the Carolinas and the Southeast.

A single case may span different locations and needs. We have the resources to work your case no matter where it may go; we provide comprehensive coverage from North Carolina to across the globe.

What qualifications and training do your investigators have?

Case-Closed investigators possess many professional designations, qualifications, and top-tier training. But equally important is their decades of real private investigation experience, providing service to clients with many different life and business challenges.

 

The Case-Closed Investigations team is licensed and registered with the state of North Carolina, the National Association of Legal Investigators, the Board of Accredited Investigators, and is Insurance Fraud Certified.

The administrative and investigative staff participates in relevant continuing education throughout the year.  Many of those credits are required by the government agencies that regulate the private investigation profession.  Requirements vary by state

How do I know I can trust you?

Trusting someone you don’t know can be difficult. Trust is something that must be earned and we are proud to have earned the trust of our clients. Until we meet, and you come to know our team and our long history of serving our clients, you can base your opinion on our longevity.

We have remained in the profession for well over three decades because of dedication to our clients and finding the truth.  We can provide you with references that include members of the legal, medical, financial, government, and law enforcement communities who know us and our ethics.

What types of payments do you accept?

Case-Closed Investigations accepts payment by cash, check and all major credit cards.

Especially in family law cases, confidentiality can be a concern. During our consultation we will discuss the best way to decrease the possibility of your investigation coming to the attention of others.

How quickly can you get started on my case?

It varies but sometimes within hours or even minutes, depending on the situation. During our initial consultation we will address your concerns and investigative needs. “Quick” is not always the most prudent method of investigation as it can lead to wasted time and money.

We will work with you to develop an investigative strategy which includes the best schedule to be cost effective and produce the desired results.

I suspect my spouse is having an affair. What should I do?

Concerns about infidelity are distressing and can easily overwhelm your life. The uncertainty is often worse than the reality. Case-Closed can help you uncover the truth through surveillance, GPS tracking, digital forensics, or other investigative methods. Knowing the facts can put your mind at ease… or if your spouse is guilty of adultery, prepare you for decisions that lie ahead.

I think my home, office or vehicle has been bugged. What should I do?

First and foremost: STOP talking on your mobile device or having conversations in areas that are susceptible to listening devices or video cameras which could record your words or actions.

If you suspect this, do not mention it to anyone. Talking about your suspicion could cause someone to take actions that could prevent us from determining the who, what, when, where and how it is happening.

We recommend you go to a secure location such as a hotel, your attorney’s office, or other location you do not frequent. Use a pay telephone or other land line phone to call us.  We will discuss your concerns and propose a plan of action in strict confidence.

Again, STOP talking until countermeasures have been put in place to protect your privacy.

I think my phone has been hacked. What should I do?

Immediately turn your phone or device to OFF and secure it in a safe location – not on your person or in places you converse with others. Contact us from a secure telephone at a hotel, your attorney’s office, or other land line.  DO NOT come directly to our office. You could be under surveillance or monitored by a GPS tracking device.

During our consultation, we can discuss using digital forensics to determine if your phone has been hacked. We can then develop the best plan of action to help you move forward in an informed and positive way.

I'm concerned for my family's safety. What should I do?

If you are concerned for your safety, your local authorities should be your first call.

Your question is best answered after an initial consultation with our team of investigators and personal protection specialists.  We will discuss your concerns and determine the threat level you are faced with.  Once we understand the threat you’ll be presented with our recommendations to protect you, your loved ones, and your property.

Until you have called Case-Closed to discuss your concerns you and your family should remain alert to your surroundings.  If you feel an immediate threat DO NOT HESITATE to call 911 and request a response from law enforcement.

 

Hiring an Investigator

How can hiring a private investigator help my divorce, child custody or business concern?

Finding the truth from Case-Closed Investigations will allow you, your legal counsel, or your business associates to make prudent decisions in your business and personal life.

How can I find a private investigator?

You just did!  The team at Case-Closed Investigations is ready, 24 hours a day, seven days a week, and 365 days a year to be your private investigator.

If for some reason we are unable to meet your investigative needs, we will refer you to other trusted professionals who should be able to serve you.  Call today!

What should I look for when hiring a private investigator?

Trust, confidentiality, experience, professionalism, and equipment, along with a compassionate and caring staff.  A secure office location or facility where you can meet in confidence; where your evidence and information are safe and sound.

Be sure the firm has professional liability insurance with proper workers compensation and vehicle coverage.  Ask to see a Certificate of Insurance.

Ask for professional references and know that the private investigative firm is respected and relied upon by law firms, businesses, and individuals in the community.

Know that the private investigators are active in their professional associations, as well as charitable and service organizations in their community.

Why should I choose Case-Closed Investigations?

Case-Closed Investigations is the trusted source for accurate, reliable evidence and information.  We do everything in our power to see that our clients receive services in a timely, cost effective manner.

We know that you and your case are unique, and we will respect your privacy and treat you with respect and compassion. Call us 24 hours a day, 7 days a week, 365 days a year to learn more about our firm and the services which can give you peace of mind.

What should I do before hiring a private investigator?

Understand that your case is unique.  Although many cases are similar; yours will have its own personality, intricacies and objectives.

Once you understand that; you should make lots of notes regarding your concerns, safely gather what intelligence you can about your concerns, and not do not discuss your concerns with others who may expose – or hinder – your efforts to find the truth.

When you’re ready, give us a call and we can help you make prudent decisions about your unique, special situation.

Any advice before hiring a private investigator?

Before you provide too much information, sign a contract, pay fees, or agree to services offered, be sure you clearly understand what you are asking the private investigator to do for you and what your expectations are.  Don’t be sucked in by a firm over-promising to get your business.

Investigations are more successful when they are confidential. Do not confide in anyone other than your attorney, a family member, or friend that you are absolutely sure will not divulge your plan to hire a private investigator.

I have a limited budget. Can I still hire an investigator?

Yes. It all begins with the initial consultation to determine your needs and budget.  With that information we can determine the best, most cost-effective investigative process to reach your goal.

How quickly can you get started on my case?

It varies but sometimes within hours or even minutes, depending on the situation. During our initial consultation we will address your concerns and investigative needs. “Quick” is not always the most prudent method of investigation as it can lead to wasted time and money.

We will work with you to develop an investigative strategy which includes the best schedule to be cost effective and produce the desired results.

Conducting an Investigation

What information do you need to start an investigation?

As with many things in the private investigation world, the information needed to begin an investigation varies with our client’s needs.

In a family law investigation such as adultery, child custody, cohabitation, or a missing family member, we will need information that identifies relatives, locations, vehicles, employment, and possibly more.

On the other hand, in a personal injury or workers compensation claim investigation, we will want to know about the injured individuals, the at-fault motor vehicle or equipment operator work schedules, and past claims, along with any statements from victims and witnesses.

In all circumstances, our professional team will discuss your case needs and know the right questions to ask before we formulate a plan to meet your objectives.

Can you access the information on a cell phone, computer or tablet?

That varies with the device, what has been done to secure the device, and if you have a legal rights to the information contained in the device.  Our expert digital forensics team can usually discover and recover information when possible and legal.

Can you use GPS (Global Positioning System) tracking devices?

Yes.  In North Carolina, South Carolina and Georgia, licensed private investigators may legally deploy GPS tracking devices for investigative purposes.  Currently, private individuals are not allowed to do so in North Carolina.  Your investigator will thoroughly consider when, how, and where a GPS tracking device would be deployed in your case.  A poor decision could adversely affect the outcome of your case.

If you have any doubt in this matter, consult legal counsel.  Case-Closed Investigations is vigilant in our efforts to remain informed on the legal use of electronic surveillance equipment to best serve and protect your position.

How will I communicate with my investigator?

Communications is one of the most important components to a successful investigation. Keeping lines of communication open between you, your legal counsel, and our investigative team will ensure that the case goes smoothly. You’ll be fully informed and we can stay up-to-date on the status of the case.

We can be reached 24 hours a day, seven days a week, 365 days a year.  In most cases you’ll speak with a person, not a recorded message.  As our client, you will be provided with email address for our administrative staff, the investigator(s) assigned to your case, plus a telephone number to maintain voice communication with our team.

Can I do some of the work myself to save on cost?

You can.  However, you may want to consider the damage you could cause to your case if you become emotionally involved, act illegally, or have your efforts discovered by your target.

Our professional, well-trained administrative and investigative teams have years of experience in protecting our clients and keeping their best interests in focus.  Would you ask your dentist or physician the same question knowing the risk you take in doing your own procedure? We suggest not.

Can I legally record a conversation?

It depends. The word “legally” is the key.  The legality of recording a voice communication varies by state.  Your attorney will always be your best resource for legal guidance.

North Carolina is what’s known as a One-Party Consent state, meaning that if you are a part of the conversation you may record the it without notifying the other parties in the conversation.

Florida, on the other hand, is a Two-Party Consent state and permission must be granted to record a conversation whether in-person or over the phone.

It is critical to know if you have the right to record a conversation before doing so. If not, you could be criminally prosecuted, face civil litigation, or have your case dismissed due to improperly obtained evidence.

We encourage the recording of conversations and meetings, especially when your words or actions or those of others could be misquoted and distorted in a way that could harm you or your case.

While your attorney will always be the best guidance on legality, you can call us for guidance on the best equipment to use in situations you wish to document by recording.

What type of information will I receive?

You will receive details of the activities our firm performed on your behalf to compile our findings.  Our clients can choose the manner and media in which to receive their investigation report, video evidence, and other documentation.  You can request your report to be printed on paper or electronically delivered on a DVD, flash drive, or by email.  We will discuss your preferences and security needs at the initial consultation.

Can you testify in court?

Yes, we most certainly can and do when summoned.  Our investigators are well trained and have years of experience in courtroom decorum and etiquette.  We present ourselves in professional attire showing respect for the court and those in attendance.

The evidence we provide can be professionally produced or delivered as electronic media in the format requested by you or your attorney. Either way, it will enable a judge or jury to and understand the evidence most easily.

What happens if you don't find anything?

That depends on your unique case.  There are many reasons an investigation may not reveal exactly what you desire.  In some cases, not finding what a client suspects may give wonderful peace of mind to that client.

Regardless of the findings, we will review our efforts with you to ensure our team acted ethically, professionally, and within established best practices. You’ll know Case-Closed left no stone unturned to find the truth.

About Case-Closed

What type of investigations do you do?

Case-Closed Investigations is a full-service investigative firm that offers many types of investigative and collateral services to attorneys, businesses, financial institutions, government entities, insurance companies, third party administrators, families, and individuals.  If you have a concern, call us at 855-977-6632.

In all circumstances, our professional team will discuss your case needs and know the right questions to ask before we formulate a plan to meet your objectives.

What type of services do you offer?

Our services are second to none.  We meet with you in-person, by telephone, or video conference to obtain a clear understanding of what your needs are.  The services for every case are unique, but we offer the whole spectrum: background investigations and surveillance to dealing with hacked phones and finding hidden listening devices.

As we conduct your investigation you will receive regular updates and be offered a complete investigation report and supporting evidence in a timely manner.

Where are you located? Can you help me in my area?

Based in North Carolina, our team of investigators work cases throughout the Carolinas and the Southeast.

A single case may span different locations and needs. We have the resources to work your case no matter where it may go; we provide comprehensive coverage from North Carolina to across the globe.

What qualifications and training do your investigators have?

Case-Closed investigators possess many professional designations, qualifications, and top-tier training. But equally important is their decades of real private investigation experience, providing service to clients with many different life and business challenges.

 

The Case-Closed Investigations team is licensed and registered with the state of North Carolina, the National Association of Legal Investigators, the Board of Accredited Investigators, and is Insurance Fraud Certified.

The administrative and investigative staff participates in relevant continuing education throughout the year.  Many of those credits are required by the government agencies that regulate the private investigation profession.  Requirements vary by state

How do I know I can trust you?

Trusting someone you don’t know can be difficult. Trust is something that must be earned and we are proud to have earned the trust of our clients. Until we meet, and you come to know our team and our long history of serving our clients, you can base your opinion on our longevity.

We have remained in the profession for well over three decades because of dedication to our clients and finding the truth.  We can provide you with references that include members of the legal, medical, financial, government, and law enforcement communities who know us and our ethics.

What types of payments do you accept?

Case-Closed Investigations accepts payment by cash, check and all major credit cards.

Especially in family law cases, confidentiality can be a concern. During our consultation we will discuss the best way to decrease the possibility of your investigation coming to the attention of others.

Need Help Now

How quickly can you get started on my case?

It varies but sometimes within hours or even minutes, depending on the situation. During our initial consultation we will address your concerns and investigative needs. “Quick” is not always the most prudent method of investigation as it can lead to wasted time and money.

We will work with you to develop an investigative strategy which includes the best schedule to be cost effective and produce the desired results.

I suspect my spouse is having an affair. What should I do?

Concerns about infidelity are distressing and can easily overwhelm your life. The uncertainty is often worse than the reality. Case-Closed can help you uncover the truth through surveillance, GPS tracking, digital forensics, or other investigative methods. Knowing the facts can put your mind at ease… or if your spouse is guilty of adultery, prepare you for decisions that lie ahead.

I think my home, office or vehicle has been bugged. What should I do?

First and foremost: STOP talking on your mobile device or having conversations in areas that are susceptible to listening devices or video cameras which could record your words or actions.

If you suspect this, do not mention it to anyone. Talking about your suspicion could cause someone to take actions that could prevent us from determining the who, what, when, where and how it is happening.

We recommend you go to a secure location such as a hotel, your attorney’s office, or other location you do not frequent. Use a pay telephone or other land line phone to call us.  We will discuss your concerns and propose a plan of action in strict confidence.

Again, STOP talking until countermeasures have been put in place to protect your privacy.

I think my phone has been hacked. What should I do?

Immediately turn your phone or device to OFF and secure it in a safe location – not on your person or in places you converse with others. Contact us from a secure telephone at a hotel, your attorney’s office, or other land line.  DO NOT come directly to our office. You could be under surveillance or monitored by a GPS tracking device.

During our consultation, we can discuss using digital forensics to determine if your phone has been hacked. We can then develop the best plan of action to help you move forward in an informed and positive way.

I'm concerned for my family's safety. What should I do?

If you are concerned for your safety, your local authorities should be your first call.

Your question is best answered after an initial consultation with our team of investigators and personal protection specialists.  We will discuss your concerns and determine the threat level you are faced with.  Once we understand the threat you’ll be presented with our recommendations to protect you, your loved ones, and your property.

Until you have called Case-Closed to discuss your concerns you and your family should remain alert to your surroundings.  If you feel an immediate threat DO NOT HESITATE to call 911 and request a response from law enforcement.

 

Got Questions?

Case-Closed can answer any questions you may have about hiring an investigator and get you on the path to close your case.

Ask Us